Return, Refill & Reignite

EcoAura Scent is committed to sustainability, and our Return, Refill & Reignite Program helps you enjoy your favourite natural soy wax candles while reducing waste.

This service is available only for vessels from our Keepsake and Momento Range (limited editions and tealights are not eligible).

Purchase a Return Tube

How the program works

Safety first

Every vessel undergoes integrity checks to guarantee safe performance. If a vessel fails inspection, we will notify you and resolve the situation on a case‑by‑case basis. Your safety is always our top priority.

Step 1: Check your Vessel

Before sending your Keepsake or Memento vessel back, make sure it’s free from cracks, chips, or damage. Only safe, intact vessels can be refilled.

Step 2: Purchase a Refill Tube

Order a Refill Tube from our online store. Your one‑off purchase includes:

A protective postage tube
All packing materials
A QR Code Card to access our Return, Refill, Reignite portal

Step 3: Send your Vessel back

Scan you QR Code to open the Return, Refill, Reignite Portal. Select your fragrance and submit your refill request. This will notify our team and trigger your pre-paid Australia Post label email.

Pack your empty vessel using the materials provided. Take it to your nearest Post Office, show your label email, and they will print and process the shipment.

Step 4: Inspection & cleaning

When your vessel arrives at the EcoAura studio, we:

Check it for any transit damage
Clean it thoroughly with natural, eco‑friendly products
Perform a second safety check to ensure it meets safety and EcoAura Sent’s quality standards

Only vessels that pass inspection move on to the refill stage.

Step 5: Refill, Return and Reignite

Your vessel is then:

Hand‑wicked
Refilled with your chosen fragrance
Carefully packaged for its journey home.

Once it arrives, simply light your candle and reignite the experiance.

Frequently Asked Questions –

Which candle vessels are eligible?

Only vessels from the EcoAura Scent Heritage Range are eligible for the Return, Refill & Reignite Program. Limited‑edition vessels and tealights are not included.

What condition must my vessel be in?

Your Heritage vessel must be clean, uncracked, and free from chips or damage. Damaged vessels can’t be refilled for safety reasons.

How do I get my vessel into the program?

Going to our online shop page and select a Return Tube, select your preferred EcoAura Scent fragrance and complete your purchase. You’ll receive a return pack with everything you need to safely send your vessel back to us.

How do I send my vessel back?

Place your vessel in the eco‑friendly packaging tube provided and drop it off at your nearest post office or letterbox. No extra steps or bookings needed.

What happens when EcoAura Scent receives my vessel?

When your vessel arrives at our studio, our team:

Inspects it for cracks or damage
Cleans it using natural, eco‑friendly products
Performs a second safety check

If it passes, we refill it with your chosen fragrance and send it back to you, ready to enjoy again.

What if my vessel fails inspection?

Your safety is our priority. If your vessel doesn’t meet EcoAura Scent’s safety standards, we’ll contact you directly and work with you to find the best solution.

Is the program discounted?

Yes. The Return, Refill & Reignite Program is offered at a reduced price to support sustainable choices and help you enjoy your favourite soy candles again and again without buying a new vessel.